Full-time | Calgary, AB

Jul 2025

Intermediate IT Technician

For more than 25 years, LAN Solutions has provided comprehensive IT services and support to businesses and non-profit organizations throughout Western Canada. Our clients count on us for reliable, stable, and secure technology solutions including cloud services, a 24/7 Service Desk, scheduled on-site support, strategic IT planning, and more. We believe everyone deserves professionally managed IT services, so we customize each solution to their specific budget and goals for growth. Above all else, we are Loyal, Accountable, and Nimble.

LAN Solutions continues to grow and is looking for the right person to join our dynamic team in Calgary.

Are you a “go-getter” with intermediate (4+ years) IT support? Are you eager to learn the ropes and make a difference in a fast-paced, customer service-focused, fun environment?

If so, we would love to hear from you about the role of Intermediate IT Technician at LAN Solutions.

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Wellness program

Flexible language requirement: French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime
  • Weekends as needed

Experience:

  • IT support: 4 years (required)

Responsibilities:

  • Provide technical support to end-users, including troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain computer systems, servers, and network devices.
  • Respond to IT support tickets promptly and resolve issues efficiently.
  • Perform routine maintenance tasks such as system updates, backups, and security checks.
  • Assist in the implementation of IT projects and initiatives.
  • Document IT processes, procedures, and configurations.
  • Collaborate with other IT team members to optimize system performance and reliability.
  • Stay up-to-date with the latest technologies and trends in the IT industry.
  • Evening and afterhours work required.

What We’re Looking For:

  • Exceptional customer service, interpersonal, and communication skills—you’re someone who can build rapport and solve problems with ease.
  • A positive attitude and a strong drive to succeed—you take ownership and push for results.
  • A passion for delivering outstanding support, both in-person and remotely.
  • Comfort working primarily on-site at client locations, and sometimes in the office, or from home.
  • A diploma or degree in Information Technology (or a related field).
  • At least 4 years of hands-on experience in the IT industry.
  • A solid understanding of computer networks—components, topologies, and how it all connects.
  • Experience with Microsoft 365, especially SharePoint and Teams.
  • Proficiency in Windows Server administration across all key areas.
  • Strong knowledge of Windows Workstations and Microsoft Office applications.
  • Skilled in computer hardware troubleshooting and repair.
  • Familiarity with Apple products and how to support them.
  • Experience with Microsoft Azure is a definite plus.
  • A team player mindset—you work well in collaborative environments.
  • A reliable vehicle and a valid driver’s license for client visits.
  • Availability for evening and/or afterhours work.

Are you ready to take your career to the next level? We’re looking for driven professionals who are passionate about excellence and eager to make an impact. If you’re committed to delivering premium service and want to thrive in a dynamic, forward-thinking company, we want to hear from you. Submit your resume today and take the next step toward a rewarding future with us.

Work Location: In person

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